Dr. Joseph is an entrepreneur, with has a doctorate degree in Artificial Intelligence and an inventor of 6 US patents in artificial intelligence. CogniCor was born out of her PhD thesis and her personal experiences with a problem that most people face – The need for good Customer service that really solves issues. CogniCor is the award winning provider of automated customer service technology for large enterprises. CogniCor’s patent pending artificial intelligence based technology enables enterprises to solve customer queries and issues instantly, minimizing human intervention while enabling corporates to have significant opex savings and customers to get instant personalized resolution to their queries. Some of the top Telcos in Europe and banks in Asia use CogniCor platform for digital customer care.
Since co-founding CogniCor, along with Rosh Cherian, and establishing a globally distributed and talented team, she was instrumental in raising a seed round of 1M with international investors. CogniCor was named as the most innovative web startup from Europe by European commission, and chosen by British Telecom for the “delighting tomorrow’s customers” award and is also winner of the best emerging start up from NASSCOM India. The printed edition of WIRED magazine, selected as one of the hottest startups from Europe.
While current technologies adopt a deterministic method of resolving customer issues, CogniCor’s cognitive resolution agent platform (CIRA) blends state of the art technologies in Natural language processing, data analytics and machine learning to create an artificial intelligence enabled virtual resolution agent that works autonomously for self service as well as assists real agents for resolving issues and “learns” from previous resolutions by a human.
Born in a small town in southern India, and educated in India and Europe, Sindhu was selected as one of the most outstanding entrepreneurs from the UK, a finalist in Google Anita Borg award, and worked for Honeywell Research prior to her PhD. A visionary leader and inventor and a mother of two kids, she hopes to be a role model for women in technology and has inspired many in her home country to adopt career in business and technology.